Absolutely everything from start to finish was perfect, including before we arrived with excellent communication from the staff who were helpful, friendly and responsive. The facilities and in particular the spa and pool were gorgeous, and the couples massage I booked as a Valentine's gift for my husband was perfect. Our room overlooked a town square and we could hardly believe how lucky we were to get such a beautiful view. The room itself was very clean and comfortable. We loved the tour we got as we were shown to our room by the friendly and helpful reception staff. The bed was very comfortable and the bathroom and shower were lovely. We only had the breakfast there so can't comment on the food at the restaurant but the buffet was fresh, plentiful and had something for everyone. Absolutely spoiled for choice with very high-quality food on offer. The hotel is in the heart of Rouen which made it perfect for going out to eat at the many fantastic restaurants around the corner. The parking was not cheap at £27 per day, but to be expected for valet parking which made everything so easy. We both had a great stay which exceeded our expectations, and we would 100% recommend going there.
Stephanie
Şubat 2025
We liked the pool, the linens and bathrobes, the comfortable bed.
Melinda
Ekim 2024
a wondeful stay in this beautiful hotel right in the historic heart of Rouen. the facilties were amazing, and we used the pool, gym and spa during our stay. the breakfast buffet was amazing and we thoroughly enjoyed our visit. We loved the chilled water dispensers on each floor with a bottle in your room to refill as much as you needed. the hotel was also very flexible when we requested a late check out.
Elizabeth
Eylül 2024
The hotel is located in the heart of the town, close to tourist attractions and shops. Housed in a beautiful, monumental old palace, the hotel offers a unique and charming atmosphere. Despite its central location, it is quiet inside. The rooms are very clean and spacious, the breakfast is good and staff is very friendly. The hotel also has a beautiful indoor swimming pool.
Roberta
Mayıs 2024
The staff was real nice, walked us to the room, took our suitcases, were always friendly and ready to help The location was wonderfull, Rouen is a pretty medieval town. The room was tidy and comfy, but tiny. You get a peignoir and slippers. The price is quite a lot for what you get. Breakfast was fine and more than enough. We had valet parking, car was put somewhere safely and returned when we left.
Sebastiaan
Temmuz 2024
This property is simply beautiful and exceeded our expectations. The bedrooms and bathrooms are very roomy and upgraded. The hotel is central and near all of the sites that you would want to visit while in Rouen. They had onsite valet parking that you have to pre-arrange, but this was a huge bonus and very convenient if arriving by car. They have a spa facility you can use as a guest even without spa appointments. Every staff member we encountered went above and beyond to assist us. Highly recommend.
Kelly
Eylül 2024
Astonishing old building sensitively converted. Impeccable service from staff, all of whom could understand our broken French (or just speak English). Spacious room and bed. Swimming pool a real bonus- along with the sauna and hammam. At least the latter two would have been if we'd had time to try them
David
Eylül 2024
Nice Hotel in a very nice position in the old part of Rouen and our room was the highest one I think or one of the highest. Would stay there again. The room at the very top has nice views over the place and was quite high. We both like being higher up because we aren’t very tall anymore ever since the accident we had many years ago in Mexico when the cable broke in the lift. I wear shoe inserts anyway so I’m slightly higher now and my wife is stuck in the seventies anyway so imagine the shoes she wears. You can see the cathedral from The top room although the cathedral looks quite a bit higher. We had club sandwiches which were nice as we’d been travelling all day and the waiter was quite tall which is a good thing.
Les
Kasım 2023
Stunning building, fantastic central location, large and comfortable bed, nice decor, large useful bathroom, excellent reception staff
Mark
Eylül 2022
We paid for better rooms and they did not disappoint, We have stayed at this hotel 4 times now and will always look to book this over any other hotel in Rouen if we can.
Robert
Haziran 2023